If you have any problem with the item purchased in our shop you can use the warranty protection.
- Before returning the goods, please contact us at the following e-mail address: firstname.lastname@example.org
- The shipment with the goods must include a warranty card
- The shipment with the goods must include a complaint card (the complaint card is sent by mail in response to the complaint)
Detailed informations on refunds and complaints are thoroughly described in the store's regulations.
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